Privacy Notice
Last updated: 15 November 2026. This notice describes the handling of information submitted through the Reclaimor website.
Controller and contact
The controller is Remarkable Story, Lda, NIPC 509881351, Av. Reinaldo dos Santos 1, 2675-673 Odivelas, Portugal. Contact rui@remarkable-story.com for privacy enquiries or to exercise your rights.
What we collect
When you use our general contact form, we receive your name, business email address and message. If you request preliminary VAT screening, we also receive the company name and the screening details you choose to provide, which may include business establishment country, foreign expenditure country, year, expense type, amount and selected VAT rate. The calculator itself is designed to work in your browser without requiring your contact details. Please do not submit invoices, bank details, tax identifiers, identity documents or other sensitive supporting records through these forms.
Why we use the information
We use the information to answer your enquiry, assess commercial suitability for a possible independent specialist review and, if requested, discuss a future introduction. Contact-form follow-up relies on your affirmative consent. You may withdraw it by contacting us. A request for screening does not constitute a tax claim or an eligibility determination. We will not send your identifiable case information to a prospective specialist provider without an appropriate legal basis and notice of the intended sharing.
Where information is processed
Reclaimor uses a WordPress website hosted through Bluehost and connected WordPress/Jetpack services. The original enquiry forms send their contents by email to the controller. The separate structured preliminary review form also saves a private lead record in the WordPress database, accessible to authorised website administrators, and sends an operator notification by email. The record includes the business contact and screening answers, the affirmative privacy acknowledgement and the time of submission. We do not automatically transfer these records to any external specialist partner. Website hosting, security, email delivery and service providers may process necessary technical information, including server logs and connection details. Processing locations and international transfer safeguards depend on the relevant provider and service configuration. Please contact us for information about processing applicable to a particular enquiry.
Retention
Enquiries are kept for the time reasonably necessary to respond and manage related commercial correspondence, then reviewed for deletion unless a continuing business relationship, dispute or legal record-keeping obligation requires retention. Technical logs may have separate provider-managed retention periods. You may request erasure where applicable.
Cookies and technical data
The custom VAT calculator does not require an analytics or advertising cookie to display a result. We record aggregate daily counts of homepage views, completed calculator calculations and preliminary enquiries, grouped by language, to evaluate whether the website is useful. These counts do not store visitor identifiers, IP addresses, invoice details or contact information; server logs are handled separately as described above. WordPress, Bluehost and activated plugins may use technical cookies or log information to operate, secure and maintain the site. Any optional analytics or marketing technologies should be assessed separately before activation. Browser controls can restrict cookies, although this may affect site functions.
Your rights
Subject to applicable law, you may request access, rectification, erasure, restriction, portability or objection, and withdraw consent where applicable. Contact rui@remarkable-story.com. You may lodge a complaint with the Portuguese data protection authority, CNPD.